Professional Experience Timeline

July 2023 - Present

* Lead documentation strategy and Infrastructure Architecture (IA) planning for AI Runtime Security. * Author content used in PoCs and customer demos to boost adoption and reduce support tickets. * Hire, manage, and mentor a team of writers; delegate tasks, provide feedback, and drive content quality through regular reviews. * Optimize the documentation toolchain (Docusaurus, GitLab, Markdown, DITA); create process guides, automate the CI/CD pipeline, and resolve tooling and publishing issues. * Represent the documentation team in leadership forums to secure resources and align priorities with product and engineering. * Cultivate a collaborative, growth-focused team environment that values ownership, empathy, and learning.

May 2022 - Jun 2022

* Design and implement scalable, user-focused information architecture for Cortex Cloud documentation. * Author admin guides and release notes for Compute (SaaS and on-prem) modules. * Mentored junior writers through knowledge-sharing and tool walkthroughs. * Collaborate closely with product and engineering teams to deliver accurate, high-impact content. * Strengthen feedback loops by building strong working relationships across cross-functional teams.

Apr 2022 - May 2022

Product documentation for DevOps/Developers to help them adapt Devtron - a software delivery workflow for Kubernetes.

Oct 2021 - Apr 2022

* API documentation to build efficient APIs over GraphqQL using Hasura. * Authored MS SQL Server tutorial for API developers. * Contributed to docs migration from Sphinx (*.rst) to Docusaurus (*.mdx, React) static site generator.

Jul 2020 - Sep 2021

* Authored Product documentation and implemented a style guide for writing consistent and high quality documentaton on various Lumel products. * Successfully executed the migration of documentation from a legacy platform to Docusaurus.

Sep 2013 - Jun 2020

* Developed topic-based documentation and trained corporates on different technologies. * Clients: Oracle, Happiest Minds, Wipro, SLK Software, L & T Infotech, Misys, HP, Schneider Electric, Sony, Mindtree, Oxford Engineering College, Nuware Systems Institute of Technology, B.G.S Institute of Technology, and Apostrofhy.

Aug 2009 - Sep 2013

* Scheduled and monitored automated tasks of file processing, log analysis, and scheduling cron jobs in Redwood Scheduler. * Improved processes by automating test cases written in Bash Shell, Perl, and embedded PL-SQL. * Performed Root Cause Analysis and fixed production errors. * Performed administration tasks on Linux server. * Contributed to resolution documents on the billing process flow.

Sep 2008 - Jan 2009

* Provisioned production server on Amazon EC2 and deployed official websites' content on it. * Installed and configured the LAMP web server on Amazon Linux. * Managed MySQL database and scheduled daily backups. * Administered Linux server and automated admin tasks using Shell scripts.

Aug 2007 - Dec 2007

* Administered company's application migration in IBM DB2 and developed admin guide. * Performed Linux server maintenance & automation tasks.

Jun 2005 - Dec 2006

* Resolved Hardware/Software issues and wrote technical articles for internal wiki. * Administered Oracle database (CRUD operations)