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Troubleshooting Steps

Follow the below troubleshooting steps, if you did not get the BI Hub welcome webpage as shown shown in the below screenshot:

img

BI Hub Web welcome page

  1. To enable the login for the https version of URL https://<BI Hub Web full URL>, ensure that both BI Hub Web and BI Hub Server are configured with SSL protocols.

    A mixed content error is thrown by the browser if BI Hub Web and BI Hub Server are configured for different protocols.

  2. Verify if the BI Hub Server machine is reachable by entering a ping command in the command prompt and if the URL is resolvable with your DNS settings.

  3. For the "Error Connecting to BI Hub Server" error message, open a new tab in the browser and type the BI Hub Server URL including the Port number. For example: http://bihub.com:12000, with the port number that you configured in the Installation of BI Hub Web section.

  4. Check the firewall or antivirus for rules which may block the BI Hub Web and BI Hub Server incoming and outgoing connections.

  5. Open the browser console by pressing F12 and check for any mixed content error or insecure response error.

  6. If you are using Self Signed SSL certificate, make sure that the SSL certificate has been added to the trusted certificate store, to avoid "insecure response error".

Further Steps#

If none of the above steps worked, login into the server where you have installed BI Hub and try the same steps above in the browser. If the Login page appears on the server but not on your local machine, the problem is related to your firewall or proxy settings, or DNS settings.

Contact your network Administrator/team to resolve this problem.

note

If you still do not get the BI Hub Web login screen after following the above troubleshooting steps, kindly contact the BI Hub Support Team by raising a ticket in the support portal or by sending an email to support@bihub.com with the supporting log files and images.