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Troubleshooting

If any of the synchronizations failed with the "red" status:

  • In the BI Hub app, click on the Sync information to fetch more details and download sync logs:

    Sync details

    Sync information and logs

  • In the Server, check the synchronization Server logs in the location - C:\Program Files\Visual BI Solutions\VBI View\VBIViewServer\server\log\running_log.

  • Agent Sync logs in the respective agent installation directory in the location - C:\Program Files\Visual BI Solutions\VBI View\<agent-name>\logs.